Lifetime Patient Relationships for the Communities Rural Health Serves

Care Loops: How a Lifetime Patient Relationship Works

A Care Loop is the path a patient takes through your care, and our job is to keep that loop closed. Step by step:

1. First visit. A patient sees one of your clinicians. That visit opens the relationship.
2. Prescription. When a medication is prescribed, we help it go to the pharmacy in your network that is best for the patient and for your 340B program.
3. Referral. When your clinician sends the patient to an outside specialist, we follow that referral. The specialist's prescriptions can then still count toward your 340B program.
4. Between visits. Most of life happens between appointments. Reminders, refills and plain-language outreach keep patients connected rather than lost.
5. Return and follow-up. The patient comes back to you for follow-up care, and the loop closes.
6. Reinvestment. The 340B savings recovered along the way go back into your mission: more services, more staff time, more care at home.
7. Lifelong care. The loop repeats for years, so a patient becomes a lifelong relationship rather than a single encounter.

Care Loops are Velocity Health's model for Lifetime Patient Relationships. They follow each patient from first visit through prescriptions, referrals and follow-up, so care and 340B savings stay in the community. See the Care Loops diagram.

What Velocity Health Does

• 340B optimization. We look at your full patient and prescription picture, not only what your current systems catch, and find where 340B savings are being missed.
• TPA oversight. We check your third-party administrator's work so eligible claims aren't left on the table, and we help you get fair terms.
• Rebates. We organize and submit the data that manufacturer rebate programs require, and we watch for rule changes so you don't have to.
• Claim recovery. We find eligible claims that slipped through (from referrals, telehealth and outside specialists), then fix them, document them and recover them.
• Referral capture. When your clinicians refer a patient out, we close the loop so those prescriptions still count for your program.
• Pharmacy network. We help you choose and manage contract pharmacy partners so prescriptions go where they serve both the patient and your mission. We also handle manufacturer contract-pharmacy restrictions.
• Compliance. We review policies and procedures and help you prepare for HRSA audits for the work we do, so your program stays on solid ground.

Ready for the Rural Health Transformation Program

The Rural Health Transformation Program (RHTP) is a once-in-a-generation investment in rural care. Velocity Health works alongside our partner HealthRoots.ai to help rural providers and state programs turn RHTP funding into lasting results: Lifetime Patient Relationships that keep patients engaged between visits and keep care sustainable once the grant years are over.

→ Learn about RHTP with HealthRoots.ai

We Only Do Well When You Do

• Gainsharing. Our fee is a share of the net new cashflow we help you create, after drug costs, TPA fees and pharmacy dispensing fees. If we don't create new value, you don't pay us.
• No upfront costs. No capital, no software licenses to buy.
• No IT project, just read-only access. We work from read-only access to your existing systems plus a few standard data files. Nothing to install.
• Clear monthly reporting. Every invoice traces back to the claim data behind it.
• Flexibility. You can drop any individual service line with 60 days' notice.

Lake Wewoka, Oklahoma, deep roots for Jack Risenhoover

For generations, the Risenhoover family has called Wewoka, Oklahoma, home - a small town where the hospital, the clinic and the pharmacy were part of the family. Jack has seen what happens when rural care loses ground: patients drive farther, wait longer and too often go without. The team at Velocity Health believes underserved communities and non-profit clinicians deserve the same advanced tools as big health systems, so care can stay as close to home as possible.

"Every patient counts. Our job is to make sure every patient, and every dollar meant for their care, stays in the community." — Jack Risenhoover

About Jack Risenhoover

Jack Risenhoover has been a senior healthcare technology executive since 1997 with responsibilities ranging from sales and marketing to operations and administration. Jack launched Velocity Health, a leader in Lifetime Patient Relationships creating native AI solutions for non-profit provider organizations. Velocity has deep expertise in 340B optimization with over 50 successful projects generating over $100 million in net new cashflow for underserved communities. Jack is also the entrepreneur in residence and a principal at Princeton Capital Partners. With Grupo Loccioni in Marche, Italy, Jack helped introduce robotic chemotherapy compounding to hospital pharmacies in North America. Jack was an early member of the executive team for Eclipsys Corporation (ECLP), serving as general counsel through the IPO and multiple acquisitions of public and private companies. He led the legal, human resources, and information systems teams before taking on operating responsibilities as the President of the Mid-America Region. Jack began his career in financial services at Merrill Lynch. Jack remains a member of the California Bar Association. He holds a juris doctorate from Vanderbilt University, a master of business administration from the University of Oklahoma, and a bachelor of science in management from Pepperdine University.

Start With a Conversation

There's no pressure and no cost to look. Our free Lighthouse assessment shows you where your patients, prescriptions and 340B savings are going, and where they could stay home. We'll walk through it together and you decide what's next.

Request your free Lighthouse assessment